FAQ

Frequently Asked Questions

Are your tiles in stock?

Our full-size tiles are currently on backorder and expected to arrive in March 2026. However, samples are in stock and available to ship immediately. We recommend ordering samples first to see the quality and color in person before placing your full order.

Can I order tiles now even though they're on backorder?

Yes! You can place your order now to secure your tiles. Your order will be fulfilled and shipped as soon as the tiles arrive in March 2026. Ordering now ensures you'll be first in line when stock arrives.

How much do samples cost?

Individual tile samples are $15 each and are in stock for immediate shipping. This allows you to see and feel the quality before committing to your full order.

Where are your tiles from?

Our tiles are imported from Spain, where they're crafted using premium materials and traditional techniques to ensure exceptional quality and durability.

Can I pick up directly from your warehouse?

Yes, you can pick up directly from our warehouse in Granville, NSW at no charge. This is a great option if you'd like to save on shipping costs and collect your tiles in person.

What areas do you deliver to?

We offer delivery throughout Sydney and NSW, as well as nationwide shipping across Australia.

What if I need help choosing the right tiles?

We're here to help! Order samples to compare colors in person, or contact us at sales@poolmosaicco.com.au for personalised recommendations based on your pool design and preferences.